Refund policy

Last Updated: July 8, 2026

Welcome to akszone.com. We value your trust and are committed to providing a fair and transparent return and refund process.

Please read this Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns within 30 calendar days from the date your order is delivered.

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging whenever possible.

  • Include all accessories and components originally received.

  • Be accompanied by proof of purchase or the order number.

We reserve the right to refuse any return that does not meet these requirements.

2. Non-Returnable Items

For hygiene and health protection reasons, certain products cannot be returned once they have been opened or used.

These include, but are not limited to:

  • Used sleep masks

  • Personal care products

  • Gift cards

  • Promotional or clearance items marked as Final Sale

  • Products damaged through misuse or improper handling

This restriction does not apply if the item arrives defective or damaged.

3. Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon delivery.

If your order arrives:

  • damaged,

  • defective,

  • incomplete,

  • or you received the wrong item,

please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging

  • Photos of the shipping label, when applicable

After reviewing the information, we may, at our sole discretion:

  • send a replacement,

  • replace missing parts,

  • issue a partial refund,

  • or issue a full refund.

4. Order Cancellations

Orders may be cancelled free of charge before they enter processing.

Once an order has begun processing or has been shipped, it can no longer be cancelled.

If you wish to cancel your order, please contact us as soon as possible.

5. Change of Mind Returns

If you simply change your mind after receiving your order, you may request a return within the applicable return period, provided the product remains unused and meets all return eligibility requirements.

The customer is responsible for all return shipping costs unless otherwise required by applicable law.

Original shipping fees, if any, are non-refundable.

6. Return Shipping

Unless the return results from our error or a confirmed defective product, customers are responsible for return shipping expenses.

We recommend using a trackable shipping service.

We are not responsible for returns that are lost or damaged while being shipped back to us.

7. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method used for the purchase.

Please note that financial institutions may require several business days before the refund appears in your account.

Refund processing times vary depending on your payment provider.

8. Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account.

  2. Contact your credit card provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our support team.

9. Lost Packages

A shipment will only be considered lost after an investigation has been completed with the shipping carrier.

If a package is confirmed as lost in transit, we will, at our discretion:

  • send a replacement at no additional cost; or

  • issue a full refund.

Packages that are delayed due to carrier operations are not considered lost.

10. Orders Marked as Delivered

If the carrier marks an order as successfully delivered, but you cannot locate it, we recommend:

  • checking around your delivery location,

  • asking household members or neighbors,

  • contacting your local carrier.

If necessary, we may assist you in opening an investigation with the shipping carrier.

We reserve the right to request additional information before issuing any replacement or refund.

11. Incorrect Shipping Address

Customers are solely responsible for providing an accurate shipping address.

If an incorrect address is provided:

  • we will attempt to update it if the order has not yet been processed;

  • once the order has shipped, address changes cannot be guaranteed.

Orders returned because of an incorrect or incomplete address may require additional shipping charges before they can be resent.

12. Refused or Unclaimed Deliveries

If an order is refused, abandoned, or remains unclaimed and is returned to us, any refund may be reduced by:

  • return shipping costs,

  • customs fees,

  • carrier charges,

  • storage fees,

  • or other applicable expenses incurred.

13. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other governmental charges imposed by the destination country.

These charges are the responsibility of the customer unless expressly stated otherwise at checkout.

Customs delays are outside our control and are not grounds for cancellation or compensation.

14. Delivery Estimates

Estimated delivery times are provided in good faith but are not guaranteed.

Typical fulfillment times are:

Processing Time: 1–3 Business Days

Transit Time: 5–10 Business Days

Actual delivery times may vary due to:

  • customs inspections,

  • weather conditions,

  • transportation disruptions,

  • carrier delays,

  • holidays,

  • force majeure events,

  • or other circumstances beyond our reasonable control.

15. Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a payment dispute.

We are committed to resolving legitimate concerns fairly and promptly.

Fraudulent or abusive chargebacks may be contested using available evidence, including order confirmations, shipment tracking information, delivery records, communication history, and fraud prevention data.

16. Limitation of Liability

To the fullest extent permitted by applicable law, akszone.com shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from delays in delivery, customs processing, carrier issues, product misuse, or circumstances beyond our reasonable control.

Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded under applicable law.

17. Contact Information

If you have any questions regarding this Return & Refund Policy or wish to request a return or refund, please contact us:

Website: akszone.com

Email: napcroak@gmail.com

We aim to respond to all inquiries as quickly as reasonably possible.