Política de envío

Shipping Policy

Last Updated: July 8, 2026

Thank you for shopping at akszone.com.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order, you agree to the terms outlined below.

1. Shipping Coverage

We currently ship to customers in most countries worldwide.

However, shipping availability may vary depending on local carrier restrictions, customs regulations, geopolitical events, or other logistical limitations.

If we are unable to ship to your location after your purchase, we will contact you and issue a full refund.

2. Order Processing

Orders are typically processed within:

1–3 Business Days

Processing includes:

  • Order verification

  • Payment confirmation

  • Quality inspection

  • Packaging

  • Preparation for shipment

Orders are not processed on weekends or public holidays.

During peak shopping seasons, promotional events, or periods of unusually high demand, processing times may be extended.

3. Shipping Time

Estimated transit time after dispatch is:

5–10 Business Days

Delivery estimates begin after the order has been processed and handed over to the shipping carrier.

These estimates are not guaranteed and should not be interpreted as guaranteed delivery dates.

4. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please allow up to 72 hours for tracking information to become active after shipment.

Tracking updates are provided directly by the shipping carrier.

5. Shipping Carriers

We work with various international shipping partners and logistics providers.

The carrier used for your order may vary depending on:

  • destination country,

  • warehouse availability,

  • shipping method,

  • package size,

  • or operational requirements.

We reserve the right to choose the most appropriate shipping carrier for each order.

6. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • customs inspections,

  • severe weather,

  • transportation disruptions,

  • carrier operational delays,

  • labor strikes,

  • natural disasters,

  • government actions,

  • public holidays,

  • peak shipping seasons,

  • force majeure events.

Such delays do not automatically qualify for refunds or compensation.

7. Customs, Duties and Taxes

International shipments may be subject to:

  • customs duties,

  • import taxes,

  • VAT,

  • brokerage fees,

  • or other government-imposed charges.

These fees are determined by the destination country's authorities and are the sole responsibility of the customer unless otherwise stated at checkout.

We have no control over these charges and cannot predict their amount.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information before completing their purchase.

If an incorrect shipping address is provided:

  • we will attempt to update it if the order has not yet entered processing;

  • once shipped, changes cannot be guaranteed.

We are not responsible for delays, failed deliveries, or additional costs resulting from inaccurate or incomplete shipping information provided by the customer.

9. Returned Packages

Packages returned to us because of:

  • incorrect addresses,

  • refused deliveries,

  • unclaimed shipments,

  • failed delivery attempts,

  • customs refusal,

may require additional shipping charges before being resent.

If a refund is requested instead of reshipment, applicable shipping expenses, carrier fees, customs charges, and return costs may be deducted where permitted by law.

10. Lost Packages

If your shipment appears to be lost, please contact us.

We will work with the shipping carrier to investigate the shipment.

A package will only be considered lost after the carrier has completed its investigation or after a reasonable investigation period.

If confirmed lost, we may, at our discretion:

  • send a replacement; or

  • issue a full refund.

11. Orders Marked as Delivered

If tracking information shows that your order has been successfully delivered but you cannot locate it, we recommend:

  • checking around your property,

  • contacting household members,

  • asking nearby neighbors,

  • contacting the local shipping carrier.

If necessary, we may assist with initiating a carrier investigation.

Replacement or refund requests may require additional verification.

12. Multiple Shipments

When ordering multiple products, your items may arrive in separate packages.

This may occur because products are shipped from different fulfillment centers or warehouses.

Receiving multiple shipments does not mean any items are missing.

13. Shipping Restrictions

Certain destinations may experience shipping restrictions due to:

  • local regulations,

  • carrier limitations,

  • sanctions,

  • geopolitical events,

  • customs restrictions,

  • health emergencies,

  • or other legal or operational circumstances.

We reserve the right to cancel and refund orders that cannot reasonably be fulfilled.

14. Force Majeure

We shall not be liable for any delay or failure to perform our shipping obligations resulting from events beyond our reasonable control, including but not limited to:

  • natural disasters,

  • pandemics,

  • acts of war,

  • terrorism,

  • labor disputes,

  • transportation interruptions,

  • government regulations,

  • customs actions,

  • internet or communication failures,

  • supplier disruptions,

  • or other force majeure events.

15. Limitation of Liability

To the fullest extent permitted by applicable law, akszone.com shall not be liable for indirect, incidental, consequential, or special damages resulting from shipping delays, customs processing, carrier actions, or circumstances beyond our reasonable control.

Nothing in this policy limits any mandatory consumer rights applicable under local law.

16. Contact Us

If you have any questions regarding this Shipping Policy, please contact us.

Website: akszone.com

Email: napcroak@gmail.com

Our support team will respond as soon as reasonably possible.